Sinn Féin spokesperson on the Irish language Councillor Kevin Campbell has expressed his disappointment at the Bank of Ireland’s decision to remove the Irish language option from ATMs.
“The removal of the Irish language from Bank of Ireland ATMs is a backward step and a denigration of Irish language rights. The banking sector in Ireland has been extremely poor in facilitating Irish language speakers in the use of the Irish language. It is impossible to get statements, online banking or any customer service in Irish anywhere.
“Bank of Ireland have been unique in making an effort to simply facilitate the Irish language with the provision of ATMs with an Irish option.
“This cost, little if anything, met the needs of thousands of customers and allowed the bank to show that it values a key element of our identity.
“However, in a very disappointing move it seems that the Bank is rowing back on this small but valued option. There is a serious lack of consideration regarding the Irish language and Irish language rights amongst the private sector which is unacceptable.
“It’ is well known that the provision of Irish in branding, marketing and customer service is good for business, with even those without the use of the language appreciating when Irish is valued by private sector business. By this move Bank of Ireland is devaluing the Irish language.
I hope they review this decision and give customers the option of communicating in the language of their choice.