Sinn Féin Spokesperson on Welfare rights, Councillor Sandra Duffy has called on the Revenue authorities to clarify the situation concerning information requests that people are receiving from a company called Concentrix.
Councillor Duffy said:
“Sinn Féin and Community advice centres have received numerous calls from individuals in danger of having benefits such as tax credits stopped until updated status information is received.
“The problem arises through the information requests being issued through a company called Concentrix demanding personal information including bank details and referencing a contact number.
“But when attempting to contact the company people are met with an automated service so clogged that they can’t get through – one women claims to have spent £40 pounds on calls and still couldn’t get through.
“Those effected are then receiving notification from Revenue that their tax credits cannot be processed until the requested information is furnished.
“Even those who have been successful in returning the information as far back as April have yet to have their situation ratified, leaving them unable to access other connected benefits such as uniform grants and free school meal provision.
“This is an intolerable situation and needs to be rectified immediately. I intend to contact Revenue to get this situation resolved.” CRÍOCH/END